Privacy Policy

Protecting your personal data and assets is our highest priority. We are fully committed to safeguarding them.

Keystone Luxent collects and stores information essential to your trading activity. How this information is collected and stored is outlined in this Privacy Policy.

The following principles underpin our policy:

• We aim to be fully transparent about how we collect and store your personal data:

Our aim is to make it clear how we collect and process your data, so you can make informed decisions. We follow defined guidelines and processes for handling information across this official website. This policy explains the specific methods we use, giving you clear, concrete details on how it works. You’re in control.

We will provide timely updates whenever we determine you should be notified. Transparency is central to how we operate.

Our trained team is always available to answer any questions you may have about our processes, including our obligations under the laws of Australia. You can contact us at info@keystone-luxent.com

• We do not use personal data for any purposes other than those outlined in our Privacy Policy.

We may process personal data for the following purposes: to ensure the proper operation of Keystone Luxent services and to connect trader-members with third-party trading platforms. We may also process data to maintain and improve our official website functions and services, protect our rights, and comply with regulatory or other legal obligations. Finally, where required, we use this data to support administrative and other business functions related to the Services we provide to you, the client.

To offer services that better meet your preferences and needs, Keystone Luxent uses personal data.

• To use the essential tools that help protect your personal data and safeguard your rights:

You can contact us at any time to access your personal information. We can amend or delete it where appropriate. We can also facilitate requests to transfer your data to you or to a nominated third party. We provide these services to help you exercise your rights to privacy and control.

• Protect your personal information:

We use bank-grade security measures and best-practice controls. While no system can be guaranteed 100% secure, we are committed to continually enhancing our systems and strengthening the protections we have in place to maintain the highest possible standards.

We maintain a detailed, comprehensive privacy policy and industry-leading security systems.

1. The Scope?

This policy sets out our procedures for collecting, processing and sharing any data relating to natural persons.

These policy terms apply to all natural persons who are identifiable or have been identified. This includes any individual who can be identified, or has already been identified, through data entrusted to us or information we can access and, where relevant, combine.

As defined in the Privacy Policy, data processing specifically refers to the storage, management, and organisation of personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we become aware of a user, or any data, relating to a person under 18, we will delete that information immediately.

2. What personal information do we store?

When you register with us, we collect the personal information needed to enable you to use our services. Where necessary, we may also request additional personal information to verify ownership of your account. To improve and maintain the highest quality of service, we collect and analyse data about your use of our platform and the services of our third-party partners.

3. You are under no obligation to share your personal data with the company.

Although you are not obliged to provide your data, choosing not to do so may limit our ability to deliver services and could restrict your access to our platform.

4. What personal data do we collect? When you visit our official website, we may collect the following personal data:

We do not collect information that can personally identify you. We do, however, collect details such as your account activity, your IP address, and the date and time of access. For maintenance, security, and support purposes, we retain system crash reports, browser details, and the type of device used to access your account. We also record the language associated with your account.

We collect and retain only the personal information you consent to share when you use our official website to connect with a third-party trading platform.

The personal information you have supplied to third-party platforms may include your full name, residential address, phone number, and email address.

5. Why does the company need my personal information, and is it lawful for them to collect it?

The company collects, stores and processes your personal information solely for the purposes outlined in the Policy. All such activities are carried out in accordance with applicable laws in Australia.

The company will not handle, process, or transmit your data except in accordance with the applicable laws in Australia. We rely on the following legal bases:

• You consent to the company storing and processing your personal data. By submitting your personal data to the company, you authorise us to transfer it to the appropriate third-party trading platform. You have provided your consent for the processing of your personal data for one or more purposes.
• To improve services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may need to store and process your personal data.
• We must process data to comply with legal obligations.

If you’d like more information about the data processing the company is required to undertake, please contact us via email.

Below is a list of the specific purposes for which we may process your personal data, together with the legal bases that apply.

6. Transferring Personal Data to Third Parties

To facilitate the storage and processing of IP addresses, the conduct of user surveys and analytics, and other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal information you provide with third-party services. In such cases, the use of your data will be governed by that company’s privacy policy. This may include multiple digital trading platforms.

To better serve our clients and enhance our services, the company may share personal information with its affiliates and partner organisations.

Where required by law, or to protect the company’s rights and assets and those of its third-party partners, we may disclose data to relevant legal or regulatory authorities.

If we engage in a major corporate transaction, including the sale of the company, seeking investment, or obtaining a loan, we may share relevant data as permitted by law. This also covers any merger, restructuring, consolidation, or bankruptcy, in line with legal requirements.

7. Cookies and Third-Party Services

On our official website, we may use cookies and similar technologies for site analytics and, in collaboration with advertising partners, in accordance with applicable law and standard practice.

Cookies are small files stored on your device when you visit a website. We use them to collect information about your browsing behaviour and preferences to personalise and enhance your experience. Cookies enable us to remember your settings and tailor our services accordingly. They are also used for site analytics and statistical reporting to support strategic planning.

Generally, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends, enabling the site to recognise you when you return and helping to streamline your experience.

Types of cookies:

We may use cookies where necessary, for their intended purpose:

Cookies are blocked or have been deleted

To delete or block cookies, adjust your browser settings. Use the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

If you block cookies, some site features and functions will not work as intended.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to fulfil the purposes described in this policy. We may keep it longer where required by applicable laws and regulations, or in line with our company policies.

We will share your personal data with third-party trading platforms only at your request for a period of 12 months. When that period ends, and with your consent, we may continue sharing it for a further 12 months.

As part of our operations, we routinely review all personal information to determine whether it is still required.

9. Transfer of personal data to third countries or international organisations

As required to deliver our services and for security purposes, we may transfer personal data to third countries (countries other than your own) and to international organisations, using comprehensive security protocols. We maintain data security at the highest possible standard to protect your information and ensure you retain access to legal rights and remedies in all circumstances.

All residents of the EEA (European Economic Area) are protected by data protection laws and safeguards.

• All data transfers are carried out under the EU’s legal jurisdiction and competence, in accordance with the standard data protection safeguards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All transfers of data between public entities or authorities are carried out in accordance with Article 46(2) under a legally binding and enforceable agreement.
• Data transfers are conducted in accordance with the European Commission’s Standard Contractual Clauses, as set out in Article 46(2)(c) of the GDPR. You can read the Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For details on the specific security measures the company uses to safeguard your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Information

Personal data is safeguarded with robust technical and organisational measures that follow industry best-practice standards. These controls help prevent unauthorised or accidental destruction of data, as well as loss or alteration.

Although we apply the highest level of care and best‑practice procedures for data protection, as required by law, it is not possible to guarantee in all circumstances that your personal data will remain error‑free. Accordingly, we cannot be held liable if personal data is disclosed or incurs incidental, intangible, or consequential loss or damage. This includes events beyond our control, such as transmission errors, unauthorised third‑party access, or other similar causes.

If we receive a legally binding request from regulators or other legal authorities, we may be required to disclose your personal data to them. Once disclosed under legal compulsion, we cannot control how those authorities handle, store, or protect your data.

Any information sent over the internet, including personal information, may be intercepted and cannot be guaranteed to be completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to third-party websites

On this website, you may encounter links to third-party applications and websites. These are not affiliated with us and are outside our control, and our Privacy Policy does not apply to them. They maintain their own procedures and priorities for collecting and processing personal information, and we are not responsible for their activities. Please use these links at your own discretion.

Always review the privacy policy of any company or service when visiting their official website, before providing any personal information. Ensure their data collection, use, and processing policies align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or change this policy at any time. We will notify you of any changes via the official website and other appropriate channels. The updated version of the privacy policy will be posted on the website and, unless stated otherwise, will take effect immediately upon publication.

13. Your rights regarding your personal data

You retain full control and the final say over how your personal data is used, including the right to verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

On this page, EEA residents will find information relevant to them:

Your personal data is protected by the rights described herein. You can exercise these rights at any time by sending an email to the address below.

Accessing Your Rights

If the personal data you have provided is accurate, you may access it at any time. Any of your personal data that we process is accessible to us and therefore verifiable.

You can request access to your personal data at any time for verification, and we will provide it in electronic form. If you ask for additional copies of the data we process about you, beyond the initial copy, a reasonable fee may apply.

Your rights under law and this Privacy Policy must not be exercised in a way that infringes the rights of others. The company reserves the right to refuse or restrict access to personal data if providing such access would infringe on the rights and freedoms of others.

Right to Rectify Errors

You or the Company may correct any errors or omissions in your personal information to ensure it is processed properly.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) if your personal data has been processed without your consent or otherwise unlawfully; 2) if you ask us to remove it and the Company has no legal obligation to retain it; 3) if you object to any processing by us, even where it is lawful and based on our legitimate interests or those of a third party provider; and 4) if we are required by law to delete your data.

The right to deletion may be overridden by legal obligations imposed by the EU or any member state’s laws. The same applies where data is required for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request that the processing of your personal information be restricted if you believe it is inaccurate.

If you ask us to restrict the use of your personal data, it will be deleted except in the following cases: 1) where laws of the European Union or any Member State require us to retain it; 2) with your consent, where needed to establish, exercise, or defend legal claims; 3) to protect the rights of another natural person.

Data Portability Rights

If you have consented to its collection, you have the right to access and review any personal data you have provided, including where processing is carried out by automated means.

You have the right to request that we transfer your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. We cannot comply with a request that would infringe the rights or freedoms of another individual.

Right to object to data processing

Even where the Company relies on our legitimate interests, or those of a third-party service provider, you have the right to object to the processing and request that it cease. This right does not apply where there are compelling legal grounds to continue, including for the establishment, exercise or defence of legal claims. In such circumstances, we may continue to process your personal data.

You can object at any time to the processing of your personal data for direct marketing purposes.

Your Right to Withdraw or Refuse Consent

You may withdraw your consent to our processing of your personal data at any time and, where possible, we will apply this with immediate effect. This does not affect any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory or other supervisory authority.

If you believe your rights and freedoms have been breached in connection with the processing of your personal data, each European Union Member State has designated regulatory and supervisory authorities to handle such matters. You may lodge a complaint with the relevant authority at your discretion.

Section 13 outlines circumstances where your personal data rights may be limited under European Union law or the laws of its Member States.

Upon receiving your request concerning your personal data and its processing, we will provide access to the information you have requested, as described in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is required, we will notify you within one month of receiving your request.

We will provide the requested information electronically at no cost, unless this would conflict with the law or the provisions of Section 13. We reserve the right to charge a reasonable fee or decline a request that is frivolous, excessive, or repetitive.

We reserve the right to require additional proof of identity if there is any reasonable doubt about the identity of the person requesting access to personal data, for data protection and security purposes.